DELIVERY INFORMATION

                                            
With the exception of our Ready To Wear range our headpieces are Handmade to Order.

Please allow 2-3 weeks for your design to be created and posted.

Ready to Wear will be dispatched within 2-3 working days.

If you need your headpiece urgently please get in touch before placing your order.  An additional 25% fee (non refundable) can reduce the turn around time from 2-3 weeks to 4-5 days.

THIS SERVICE IS NOT AVAILABLE FOR BESPOKE DESIGNS

DELIVERY TIMES

Domestic Delivery Rates and Times

UK Standard 2-4 working days - £6.50

Special Delivery 1-3 working days - £8.50

International Shipping

 EU Standard  5-10 working days - £15.50

EU Express 2-6 working days - £28.50

Everywhere Else Standard 10-14 working days - £22.50

Everywhere Else Express 2-6 working days - £40.50

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tilly Ellen is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of these delivery times, please contact us at tillyellen1993@gmail.com with your name and order number, and we will look into it for you.